Because of the overwhelming amount of packages at shipping facilities at certain times of the year, it can take longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information. Please note that we, at Simple North, do not have any additional details other than what is already provided via the tracking information.

To address missing packages, we recommend you reach out directly to the carrier for more information.

Yes! We understand that circumstances can change. If you have not received tracking information, please contact us regarding the changes you would like to make to your order. If a cancellation is granted, refunds will take 3 to 10 business days to process, depending on your financial institution.

If you have not already received tracking information, there is a chance we can change your shipping address. Please contact us for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

Please contact us so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.

In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.

We are so sorry about this! If you purchased package protection, please contact us within 7 days of delivery so we can process a replacement order.

In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.

Please contact us to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.