Shipping + Returns

PROCESSING

Most orders are packed and shipped within 1-3 business days, excluding weekends and holidays. Please allow for additional processing time around major sales or during holidays.

DOMESTIC SHIPPING

We offer FREE STANDARD SHIPPING on all orders over $75.

You will receive tracking information when your order has been processed. Please allow 48 hours for tracking to update.

DOMESTIC TRANSIT TIME

Transit time does not include processing time (see above)

Standard Shipping: 1-5 business days*
Express Shipping: 1-2 business days*

 

*Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.

 

SUMMER MONTHS

Due to the nature of our products melting in very high heat, we recommend that you are available to accept your candle order when its expected to arrive. Candles left out in your mailbox or front porch in direct sunlight can cause the soy wax to melt. If you find your candle has melted or deformed slightly after being exposed to high temperatures in travel, place your candle on a flat surface and simply apply the heat of a hair dryer to re-melt the tops of your candles and let sit to solidify over night. Your candle will be good as new and ready to burn the next day.

INTERNATIONAL SHIPPING

We ship international orders via UPS Worldwide Economy Service. Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.

INTERNATIONAL TRANSIT TIME

Transit time does not include processing time (see above). Most orders should arrive within 7-10 business days of being shipped.

FREQUENTLY ASKED QUESTIONS

  • Why won’t my tracking information update?
Because of the overwhelming amount of packages at shipping facilities this time of year, it is taking longer to get every package scanned at each point in the transit process. Please reach out directly to the carrier if you are having an issue with your tracking information.
*We at Simple North do not have any additional information other than what is already provided via the tracking information.
  •  I think my package is lost - what do I do?

If your package has been marked delivered for more than 14 days, we recommend you reach our directly to the carrier for more information.

  • Can I change the shipping address on my order?

If you have not already received tracking information, there is a chance we can change your shipping address. Please reach out to hello@simplenorth.co for more information. If your package is already in transit, you will need to contact the carrier to help with rerouting your package.

  •  Can I change the products or scents in my order?

If you have not already received tracking information, please reach out to us at hello@simplenorth.co for more help.

  • Can I cancel my order/get a refund?

Yes! We understand that circumstances can change. If you have not received tracking information, please reach out to hello@simplenorth.co for a refund. Refunds will take 3 to 10 business days to process, depending on your financial institution.

  • I got the wrong product in my order - what do I do?

We are so sorry about this! Please reach out to hello@simplenorth.co so we can facilitate getting you the correct items. Please note, some items may be out of stock. In this case, we will refund you the cost of the item you were supposed to receive. Please feel free to keep the other candles! No returns are necessary at this time.

 In the case of international orders, we will refund you the cost of the incorrect item. Photo proof is required.

  • One of my products arrived damaged - what do I do?

We are so sorry about this! If you purchased package protection, please reach out to us directly at hello@simplenorth.co within 7 days of delivery so we can process a replacement order.

In the case of international orders, we will refund you the cost of the damaged item. Photo proof is required.
  • My discount code didn't work! Or I forgot to put in my discount code!

Please email us at hello@simplenorth.co to let us know your order number and we can get this fixed for you. Orders placed outside any given promotional window are not eligible for a price adjustment.

  • Are you shipping wholesale orders?

Yes! Please reach out to hello@simplenorth.co for more information.

 

REFUNDS + EXCHANGES

At Simple North, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Simple North within 7 days of delivery.

You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@simplenorth.co for further details.