PROCESSING
Most orders are packed and shipped within 1-3 days, excluding holidays. Please allow for additional processing time around major sales or during holidays.
DOMESTIC SHIPPING
We offer free standard shipping on all orders over $75.
Standard Shipping: 1-5 business days
Please allow extra time for orders shipping to Alaska, Hawaii, APO/FPO destinations, and other U.S. territories.
You will receive tracking information when your order has been processed.
Please allow 48 hours for tracking to update.
SUMMER MONTHS
Due to the nature of our products melting in very high heat, we recommend that you are available to accept your candle order when its expected to arrive. Candles left out in your mailbox or front porch in direct sunlight can cause the soy wax to melt. If you find your candle has melted or deformed slightly after being exposed to high temperatures in travel, place your candle on a flat surface and simply apply the heat of a hair dryer to re-melt the tops of your candles and let sit to solidify over night. Your candle will be good as new and ready to burn the next day.
INTERNATIONAL SHIPPING
We ship international orders via UPS Worldwide Economy Service. Applicable duties and taxes are included with the shipping rate shown at checkout. We are not responsible for any additional fees due to your local mail carrier or government.
INTERNATIONAL TRANSIT TIME
Transit time does not include processing time (see above). Most orders should arrive within 7-10 business days of being shipped.
REFUNDS + EXCHANGES
At Simple North, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to Simple North within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at hello@simplenorth.co for further details.
